Last updated: 29 July 2026
1. Important Notice
Dash is designed to help dog owners better understand, manage and support their dogs’ health, wellbeing and everyday care. The information provided through the Dash platform, including AI-generated responses, recommendations, insights, calculations, photo recognition results and other features, is intended for general informational and educational purposes only.
Dash is not a veterinary service and does not provide veterinary diagnosis, treatment, medical advice or professional veterinary care.
The information provided by Dash should never be used as a replacement for advice from a qualified veterinary professional.
2. AI-Generated Information
Dash uses artificial intelligence (“AI”) technology to generate responses and provide insights based on the information you provide. While we aim to provide helpful, accurate and relevant information, AI-generated content can sometimes be incomplete, outdated, incorrect or unsuitable for your specific circumstances.
AI systems do not have the ability to physically examine your dog, assess symptoms in person, review medical records, or understand the full context of your dog’s health history.
You should always use your own judgement and seek professional advice where appropriate.
3. Health and Veterinary Guidance
Any health-related information provided by Dash, including information about symptoms, possible causes, general care advice, wellbeing trends or suggested next steps, is intended only as a guide.
Dash cannot:
· diagnose illnesses or medical conditions;
· confirm whether your dog has a particular condition;
· prescribe medication or recommend changes to veterinary treatment;
· replace examinations, tests or professional veterinary assessments.
If your dog is showing signs of illness, injury, pain, distress or unusual behaviour, you should contact a qualified veterinary professional.
4. Emergencies
Dash is not an emergency veterinary service.
If you believe your dog may be experiencing a medical emergency, including but not limited to difficulty breathing, collapse, severe injury, poisoning, seizures, significant bleeding or sudden deterioration, you should seek urgent veterinary assistance immediately.
Do not delay contacting a veterinary professional because you have used Dash or are waiting for information from Dash.
5. Photo Recognition and Identification Tools
Some Dash features allow you to upload or capture images, such as photographs of plants, foods, objects, substances or possible skin concerns, to help identify potential risks or provide general information.
Image recognition technology is not always accurate. Images may be unclear, incomplete or interpreted incorrectly, and Dash cannot guarantee that an identification or safety assessment is correct.
If you are concerned that your dog has eaten something harmful, been exposed to a potentially dangerous substance, or has a health issue, you should seek advice from a veterinary professional rather than relying solely on an image-based result.
6. Food Safety and Nutrition Information
Dash may provide general guidance relating to dog food, treats, ingredients and potential food risks.
Individual dogs can react differently depending on factors including age, breed, size, health conditions, allergies, medication and dietary requirements.
Information provided by Dash should not be considered a personalised veterinary nutrition plan. Always consult your vet before making significant changes to your dog’s diet, particularly where your dog has existing health concerns.
7. No Guarantee of Accuracy
Although we take reasonable steps to provide useful and reliable information, Dash does not guarantee that:
· information provided will always be accurate, complete or current;
· AI-generated recommendations will be suitable for every dog;
· results from tools such as image recognition will always be correct;
· use of Dash will prevent, identify or resolve health issues.
You remain responsible for decisions relating to your dog’s care.
8. Responsible Use of Dash
Dash is intended to support responsible dog ownership by helping you ask better questions, understand general information and make more informed decisions.
We encourage users to:
· monitor their dog’s behaviour and wellbeing;
· maintain regular veterinary check-ups;
· follow advice provided by qualified professionals;
· seek professional help whenever they have concerns about their dog’s health.
9. Contact Us
If you have questions about this disclaimer or how Dash works, please contact us:
Campbell Ruby Ltd
Trading as Dash
Email: hello@dash.pet
Company registration number: SC421376
Registered in the United Kingdom.
Disclaimer: By using Dash, you acknowledge that AI-generated information is provided for general guidance only and that Dash is not a substitute for professional veterinary advice, diagnosis or treatment.