Effective date: 29 July 2026
This Subscription & Refund Policy explains how subscriptions to Dash are managed, including billing, renewals, cancellations and refunds.
Dash is operated by Campbell Ruby Ltd (“we”, “us”, “our”), company number SC421376. Our registered company details and contact information are available through our website at https://www.dash.pet.
By purchasing a Dash subscription, you agree to the terms of this policy.
1. Dash Subscriptions
Dash offers optional paid subscription plans that provide access to additional features, content, tools and functionality within the Dash app.
Details of available subscription plans, pricing and included features will be displayed before you complete your purchase.
Subscription prices may change from time to time. If we change the price of your subscription, we will provide reasonable notice before the change takes effect.
2. Billing and Payments
Payments for Dash subscriptions are processed securely through Stripe, our third-party payment provider.
When you subscribe, you authorise us and our payment provider to charge your chosen payment method for the subscription fee at the applicable billing interval.
Subscription fees are charged:
· on the date you first subscribe; and
· automatically on each renewal date unless you cancel your subscription before the renewal date.
You are responsible for ensuring that your payment details remain accurate and up to date.
We are not responsible for failed payments caused by incorrect, expired or declined payment information.
3. Automatic Renewal
Dash subscriptions automatically renew at the end of each subscription period unless cancelled.
By subscribing, you acknowledge that your subscription will continue and that your payment method will be charged automatically until you cancel.
4. Cancelling Your Subscription
You can cancel your subscription at any time.
Cancelling prevents future renewal charges but does not normally provide a refund for any unused portion of your current subscription period.
You will continue to have access to paid features until the end of the period you have already paid for.
If you subscribed through a third-party platform such as the Apple App Store or Google Play Store, cancellation must be managed through the relevant platform’s subscription settings.
5. Refunds
We want Dash users to have a positive experience. If you experience a problem with your subscription, please contact us at:
Email: hello@dash.pet
Refund requests will be considered on a case-by-case basis.
Where required by UK consumer law, you may have rights to cancel and receive a refund. These rights may depend on the circumstances, including whether digital content or services have already been accessed or provided.
Except where required by law, subscription fees are generally non-refundable once a subscription period has started.
6. Free Trials and Promotional Offers
From time to time, Dash may offer free trials, discounts or promotional subscription offers.
The terms of any promotional offer will be provided at the time the offer is made.
Unless stated otherwise, free trials may automatically convert into a paid subscription at the end of the trial period. You are responsible for cancelling before the trial ends if you do not wish to continue.
7. Changes to Subscription Services
We may update, improve, remove or introduce features within Dash from time to time.
Where changes materially affect paid subscription benefits, we will provide appropriate notice where required.
8. Account Closure
If your Dash account is suspended or closed due to a breach of our Terms of Service, subscription payments may not be refunded unless required by law.
You may cancel your subscription before closing your account to prevent future charges.
9. Contact Us
If you have questions about your subscription, billing or refunds, please contact:
Campbell Ruby Ltd
Email: hello@dash.pet
10. Related Policies
This policy should be read alongside our:
· Terms of Service
· Privacy Policy
· Cookie Policy
These documents explain how Dash operates, how we protect your information and the rules for using our services.